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The course will benefit:
Everyone who has line management responsibility.

Purpose:
The aim is to show that listening is a key skill in successful communication.

Course Participants will acquire new knowledge and skills regarding:

What is really happening when someone else is speaking?

Developing listening skills

Using Neuron-Linguistic-Programming

Modules:

When do we need to listen

Listening v hearing

How to get it right

Overcoming barriers

NLP preferred senses and how to use them to communicate, better and quicker

•  Action planning: The lessons of the course and how they may be applied practically. How can delegates adapt, and what will they do differently? What delegates will stop, continue and start to do.

Duration:
Half Day