"Valuing diversity in the workplace is about providing an environment that promotes good working relationships and values differences. It's about adopting best practice management styles” It's about winning customer and staff loyalty”.

Diversity' in this context refers to the range of human differences that include gender, race, religion, nationality, ethnicity, sexual orientation, physical and mental ability, education, class, and family status. But it doesn't stop there.

Other aspects of diversity include individual differences in work and leadership style, personality, and problem-solving methods. Additionally, an organisation's opportunities for leveraging diversity are not limited to its own workforce, but also includes the market place, its partners, its clients, potential partners and the talent pool.

The goal is to achieve high performance through building inclusion and leveraging diversity as a way of life-and the standard way of doing business every day in the organisation.

Creating an environment that encourages and rewards the use of those skills, competencies and behaviours on a daily basis.

Europa assists clients to do this through Consultancy and Training. We have a specialist arm that is dedicated to this important and currently vital area.

There are many facets to cultural competence. Europa assists in the development and implementation of diversity initiatives across the whole spectrum of the subject, by addressing three areas in an organisation:

	Organisational Development that promotes equal opportunities and inclusion and values the contributions of all employees.
	Management Systems - by working with managers to interpret and implement organisational policies in an equitable manner so as to ensure that they reflect a culturally competent workplace.
	Relationships – using training and development to build an inclusive culture with skilled employees and managers who support and respect diversity.

Our programmes are bottom-line driven, tailor made to focus training investment on raising the levels of competence at all levels, so enabling managers to improve business performance and get the results required.

The sample programmes in our web site illustrate some of our “standard” programmes. We always combine and customise them to suit our clients.

The course will benefit:
Anyone who is new to the concept of diversity and likely to need knowledge of this subject.

Purpose:
There are large penalties to be suffered if company management fail to manage diversity effectively. New legislation on disability and human rights, equal opportunities and diversity is now current and likely to be used. Customers are aware of their rights and are now demanding they are recognised.

This course is concerned with recognising diversity as an opportunity and not a problem and is about promoting a culture that encourages different groups to work together without prejudice, bullying or stereotyping, whilst increasing reputation in the customers for fair and inclusive treatment.

There are larger opportunities for managements that harness the strengths of diversity in their organisation and set out to demonstrate inclusion and awareness to their people and to their customers. Many businesses are already winning customers who value their approach on diversity.

Aims and Outcomes:
	To raise awareness of the legal implications of the relevant Acts (Disability Discrimination Act 1995, the Race Relations Act 1976 and the Sex Discrimination Act 1979)
	To enable participants to be more aware of their personal responsibilities as well as the Policy implications for inclusion to take place, and to demonstrate the positive aspects of managing diversity - in the market for competitive advantage - and inside the company for better performance.
	To provide opportunity for participants to identify actions that have already been taken/or must be taken in the organisation in response to the Acts.
	To identify opportunities and threats in the business
	To provide practical tools and “how-to's” ( and “how-not to's)
	To identify further training and personal development requirements.
	To give participants the confidence to act and behave in ways that will foster inclusion in future
Modules:
	What is diversity? How to recognise the diversity of your customers and suppliers
	The penalties and the rewards associated with diversity
	Current legislation - to include Race Relations Act, Sex Discrimination Act, Human Rights Act, Health and Safety Act, Data Protection Act, Asylum and Immigration Act, Disability Discrimination Act 1995
	Tribunals, and Case Law as it stands
	Individual legal obligations
	What are the diversity issues affecting different "groups" of people - including education, employment and promotion prospects
	Maximising performance and service delivery
	Harnessing the creativity of individuals
	What is 'best practice' and its place within the workplace
	The current status of diversity in business management
	Recognising the diversity issues in your team – and what to do about them
	Personal "models of the world" and internal "filters"
	Aggressiveness, Assertiveness, bullying
	Action Planning for the future

Angelo Williams-Brown
Angela has CEO level experience in the RSL sector and many years of working in Diversity, both as a practitioner and a strategist. Her professional background as a lawyer specialising in employment issues gives her a thorough understanding of the legal framework to Diversity.