Change Management is the responsibility of everyone in the corporation - from senior managers on down.

Europa specialises in bespoke programmes that transform business performance through the development of managers and people capable of managing change and achieving the planned outcomes.

We are happy to work with you in the strategy and planning of change, together with training and developing the people in the business to be able to contribute to and take up their future roles.

When it comes to making big changes in an organization-implementing a customer service program, optimizing business processes, adopting a new sales strategy-executives know that the wild card in the pack is their peoples' capacity to adapt.

The hoped-for benefits of a major initiative can shrink dramatically if people misunderstand or resist it

Fortunately, when companies attempt to change, a little improvement goes a long way.

McKinsey has produced research findings based on 40 organizations, including banks, hospitals, manufacturers, and utilities, with change projects that could potentially have had a large economic impact on the organization, and required major company-wide changes in behaviour, tasks, and processes.

Two dimensions were investigated

First, the difference between the expected value of a project and the value the company claimed to have achieved when it was completed.

Second, each company's strength in 12 widely recognized factors for managing change effectively, including the roles of senior and middle managers in the initiative as well as the company's project-management skills, training, and incentives for promoting change

58 percent of the companies failed to meet their targets. The remaining 42 percent of these companies gained the expected returns or exceeded them—in some instances by as much as 200 to 300 percent.

Effective Change Management Pays

Companies with the lowest returns also had poor change-management capabilities, and companies that gained big returns had strong ones (Exhibit 2).

For the 11 most successful companies effective change management clicked at every level: senior and middle managers and frontline were all involved. These 11 companies gained an average of 143 percent of the returns they expected.

By contrast, in companies that fell short of expectations, McKinsey found a lack of commitment from or follow-through by senior executives, defective project-management skills among middle managers, and a lack of training for and confusion among frontline employees. The companies that had problems at all three levels captured, on average, only 35 percent of the value they expected.

Our programmes are bottom-line driven, tailor made to focus development investment on enabling managers to improve business performance and get the results required.

Spanning the whole organisation, working with individuals, small groups or large numbers – Europa's programmes enable people to produce their best results – with huge returns on investment...